Legal
Refund Policy
Effective Date: January 1, 2024 | Last Updated: February 2026
At MarvisLab Technologies ("MarvisLab," "we," "us," or "our"), we are committed to delivering high-quality software development services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued.
1. Project Deposits
A non-refundable deposit (typically 30–50% of the total project cost) is required before work commences. This deposit covers initial project setup, planning, discovery, and resource allocation. The deposit is non-refundable once work has begun.
2. Cancellation by Client
If you cancel a project before any work has started, the full deposit will be refunded minus a 10% administrative fee. If cancellation occurs after work has begun, you will be billed for all hours worked and deliverables produced up to the date of cancellation. Any remaining balance from the deposit will be refunded. If the cost of work completed exceeds the deposit, an additional invoice will be issued.
4. Milestone-Based Projects
For projects billed on a milestone basis, refunds apply only to milestones that have not yet been started. Once a milestone has been initiated and work delivered, payment for that milestone is non-refundable. Disputes regarding milestone quality will be handled through our revision process.
5. Revisions and Satisfaction
Each project includes a defined number of revision rounds as specified in the project agreement. We will work with you to ensure deliverables meet the agreed-upon specifications. Additional revisions beyond the agreed scope may incur extra charges. Refunds will not be issued for subjective dissatisfaction if the deliverables meet the documented project requirements.
6. Subscription and Retainer Services
For monthly retainer or subscription-based services, cancellations must be submitted at least 14 days before the next billing cycle. Refunds for partially used months will not be issued. Unused hours or credits do not roll over to the next month unless explicitly stated in the agreement.
7. Refund Processing
Approved refunds will be processed within 7–14 business days. Refunds will be issued via the original payment method unless otherwise agreed. All refund amounts are in the currency of the original transaction.
8. Disputes
If you believe you are entitled to a refund that has not been addressed, please contact us at support@marvislab.com. We will review your case and respond within 5 business days. We are committed to resolving disputes fairly and transparently.
9. Contact Us
For any questions regarding this Refund Policy, please reach out to us at support@marvislab.com or via WhatsApp at +234 901 505 3551.